Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Please contact me if you have any problems with your order.
Wholesale pricing is available on certain ribbons and options are already within the listings.
YES! I always combine orders and refund excess shipping - no need to contact me - I do it automatically.
Minimum orders for jacquard ribbon from my factory start at 1000yds. I can certainly assist with this process but this is only for serious inquires. NO ONE will make you a personal jacquard ribbon for just a few yards but there are several companies on Etsy that offer to make ribbons in less quantities. Contact me with any questions.
I offer shipping upgrade options. You can make your selection from your cart. Upgrades include a handling fee for my time and are NOT REFUNDABLE if you choose to return an item.
The postal service is dealing with issues regarding personnel shortages and high volumes of mail.
Until the packages are collected and scanned, "Pre-transit" means your package is somewhere waiting to move. Patience over delivery times is crucial - I believe everyone is doing their very best.
Most ship within 1-2 days but I try to ship ASAP which means sometimes they go out the same day. I leave myself an extra day as life can get in the way of living and many orders take time.
Despite Etsy's policy that the buyer pays return shipping
I PAY RETURN SHIPPING FEES IN THE USA. Depending upon how much of the order you return I will "pro-rate" the return shipping. If you return the entire order I pay all costs. If you return part of the order then we will share in the expense. Contact me if you want to know more.
The reason for the return is not important - if you don't love it then I want it back. Someone else can use it! Request a return and a pre-paid label will be issued. It's a simple, fast & easy process for the buyer.
NOTE: Shipping upgrades are not refundable.